Kiwi Express Couriers
Kiwi Couriers

Kiwi Express Continues to Operate

As of 25 March 2020:

These are unsettled times and our thoughts are with your and our team's families, whanau and communities as we all deal with the ongoing impact of covid-19.

When New Zealand moved to Alert Level 3, Freightways (our parent company) received confirmation from Government that 'transport & logistics' is an Essential Service. This determination by the Government confirmed that Kiwi Express, will continue to collect and deliver for those businesses that are able to remain open.

With a move to Alert Level 4 confirmed from midnight Wednesday 25th March, we will be well positioned with the continuity of services of our business operations and our customers. We are currently aligning our 'Business Continuity Plans' with the challenges that COVID-19 brings, to ensure best delivery for New Zealand in combination with maximum safety for your teams and our 'front-line' team.

Our dedicated team of staff and couriers fully understand that medical requirements, hospitals, online grocery deliveries and other critical New Zealand industries are relying on our support. We understand our service responsibility in these uncertain times.


How you can support our courier team:

  • If your business is remaining open for collection, please set-up collection point/s that support Government COVID–19 protocols. Collection points should allow for a social distancing protocol of 2-metres between your courier and members of your team
  • Contact your Account Manager or local Kiwi Express branch for any further direction or assistance
  • So many of the items we move are critical to New Zealand and New Zealanders. As things progress with the Pandemic, we will continue to focus on options to provides services as efficiently and safely as possible (we will always meet our Health and Safety obligations to our people and to you)

Finally, it is worth saying that things will be different for quite some time – for this reason, our team is focused on continuing our business in a way that will work for you on an ongoing basis. We will be providing further updates as this situation evolves.

Our Kiwi Express teams are prepared and are determined to do everything we can to support you, your customers and your business through these uncertain times. We are in this together.